Diagnostic Services are typically delivered as 2–5 full day sessions on-site, including interviews/dialogues with key staff, workshops, information review and analysis.
A diagnostic delivery is concluded with a 2–3 hour presentation and Q&A session with the customer. A diagnostics report will define, and map, assessed areas of potential improvement, articulate assessed values to be achieved (financially as well as from an organization perspective). and finally suggest concrete actions to be taken in order to unleash such values for the company.
Depending of the outcome, different actions, priorities, resource- and time plans will be suggested in order to optimize resource/performance of the change process over time and to unleash the sought for values for the company.